Win Mobile Support

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How to install Epocrates on your Windows Mobile Device
- Ensure your device is connected to your pc via the sync cable or cradle.
- Visit www.epocrates.com and click on the "My Account" in the top right.
- Sign in with your Epocrates username, if needed.
- Click the "Download" button.
- Continue until you see the "Installation Options" page. Use the "Cable Install" option and click the "Continue" button.
- At the "Download and Installation" page, click the red " Begin Download" button and follow the on-screen instructions.
Common Windows Mobile Installation Issues
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System Requirements
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Epocrates Essentials Deluxe Windows Mobile/Pocket PC Requirements
- Windows Mobile / Pocket PC
Supported device- Microsoft® Windows Mobile 5.0, 6 or;
- Microsoft Pocket PC 2003, 2003 SE
- Computer (for syncing)
- Windows 2000/XP with ActiveSync 3.7 or higher or;
- Windows Vista with Windows Mobile Device Center 6
- Minimum available memory
24.9 MB
Installation may require: 29.6 MB*
How to determine amount of free memory - Expansion (memory) cards
Any Secure Digital (SD), MultiMediaCard (MMC) or Mini-SD that is 8MB or larger - Important notes:
- *18 MB of Epocrates Essentials Deluxe can be installed to supported expansion (memory) cards.
- Epocrates Essentials Deluxe cannot be installed to computers with 64-bit processors.
Epocrates Essentials Windows Mobile/Pocket PC Requirements
- Windows Mobile / Pocket PC
Supported device- Microsoft® Windows Mobile 5.0, 6 or;
- Microsoft Pocket PC 2003, 2003 SE
- Computer (for syncing)
- Windows 2000/XP with ActiveSync 3.7 or higher or;
- Windows Vista with Windows Mobile Device Center 6
- Minimum available memory
9.3 MB* + 20K per free health plan formulary selected
How to determine amount of free memory - Expansion (memory) cards
Any Secure Digital (SD), MultiMediaCard (MMC) or Mini-SD that is 8MB or larger - Important notes:
- *6.5 MB of Epocrates Essentials can be installed to supported expansion (memory) cards.
- Epocrates Essentials cannot be installed to computers with 64-bit processors.
Epocrates Rx Pro for Windows Mobile/Pocket PC Requirements
- Windows Mobile / Pocket PC
Supported device with- Microsoft Windows Mobile 5.0, 6 or;
- Microsoft Pocket PC 2003, 2003 SE
- Computer (for syncing)
- Windows 2000/XP with ActiveSync 3.7 or higher or;
- Windows Vista with Windows Mobile Device Center 6
- Using a Mac?
- Please note that this product is compatible for Windows Mobile devices syncing to a Windows computer. However, if you use a Mac, you can still install if you have a wireless handheld device and choose the wireless installation.
- Minimum available memory
6.3 MB* + 20K per free health plan formulary selected
*2.6 MB of Epocrates Rx Pro can be installed to supported expansion (memory) cards. - Expansion (memory) cards
Any Secure Digital (SD), MultiMediaCard (MMC) or Mini-SD that is 8 MB or larger - Important notes:
- Epocrates Rx cannot be installed to computers with 64-bit processors.
Epocrates Rx for Windows Mobile/Pocket PC Requirements
- Windows Mobile / Pocket PC
Supported device with- Microsoft Windows Mobile 5.0, 6 or;
- Microsoft Pocket PC 2003, 2003 SE
- Computer (for syncing)
- Windows 2000/XP with ActiveSync 3.7 or higher or;
- Windows Vista with Windows Mobile Device Center 6
- Using a Mac?
- Please note that this product is compatible for Windows Mobile devices syncing to a Windows computer. However, if you use a Mac, you can still install if you have a wireless handheld device and choose the wireless installation.
- Minimum available memory
4.9 MB* + 20K per free health plan formulary selected
*2.6 MB of Epocrates Rx can be installed to supported expansion (memory) cards. - Expansion (memory) cards
Any Secure Digital (SD), MultiMediaCard (MMC) or Mini-SD that is 8 MB or larger - Important notes:
- Epocrates Rx cannot be installed to computers with 64-bit processors.