This Month's Features

Happy Graduation!

Clinical Updates

Customer Support Highlight

Celebrating ...

Question of the Month

Advocate of the Month

Steven Koshler, Student

Steven volunteering in Jamaica

I’m a pre-medical student at Florida State University and I have used Epocrates mobile software for years; I started with the Epocrates Rx free drug reference, and now use the Epocrates Essentials all-in-one reference which includes integrated information on drugs, diseases, and labs.

I belong to a volunteer group at FSU called International Medical Outreach, and in February this year myself and 17 other members, along with our physician sponsor and several nurses, went on a medical mission to Jamaica.

While in Jamaica, we set up clinics where we could perform basic medical procedures including blood pressure testing, diabetic screening, physicals, and other necessary procedures. Our goal is also to increase awareness of local, prevalent diseases. We took a vast array of prescription and OTC medicines with us, and other essential supplies.

But let me say that the Epocrates Essentials reference was the most valuable asset we had the whole trip! Because our medicine selection was limited, there were many instances in which the preferred drug for a condition was unavailable, so the alternative drugs in the “Dx” tab were extremely helpful. I can’t express to you how amazing this program is! I'd guess we used it 50 times a day. It was also a great learning tool for many of our team members.

Some of the cases we encountered were really shocking. For example, we met one man who had diabetes, thus very poor circulation. He had stepped on a nail back in August and it never fully healed. Then after hurricane Ivan, while cleaning up debris, he tore it open again (none of the locals wear closed-toe shoes). So now it pretty much needs to be amputated.

We’ll be returning to Jamaica in July and I’ll be making sure that we have AutoUpdated for the latest Epocrates clinical information before we leave. With the Epocrates Essentials reference on our PDAs, we’ll be ready for anything!

Advocate Program

We created the Advocate Program for anyone who is interested in sharing information about Epocrates software with peers.

If you would like to become an Epocrates Advocate, please write to advocates@epocrates.com. Include your name, credentials or titles, city and state, and your sub-specialty (if applicable).

Happy Graduation!

Epocrates is proud to support the future of medicine by providing the Epocrates Rx free drug reference (for Palm® and Pocket PC OS) to thousands of students and residents, and by working with institutions to provide financially-constrained students with our premium products.

Great Graduation Gifts

In celebration of a new generation of caregivers, we're offering a
10% discount on license certificates for all of our clinical products, including the Epocrates Essentials all-in-one mobile guide to drugs, diseases and diagnostics. Epocrates product licenses make ideal gifts for your favorite graduate or trainee healthcare professional - help them get ready for the real world with the best possible tools at their fingertips!

Enter discount code: GRADGIFT in the shopping cart to save 10% on any 6-month or 1-year product license certificate through May 31st, 2005. Note: this offer is only good for license certificates purchased for someone else.

Clinical Updates - Record # of Updates in April

The Epocrates medical editors added 11 new drug monographs and made a record 1010 revisions to the Epocrates databases in April.

Drug monographs for the following recently FDA-approved drugs are now available:

• bromfenac ophthalmic (Xibrom)
• carbamazepine (Equetro)
• entecavir (Baraclude)
• estradiol topical (EstroGEL)
• ibandronate (Boniva)
• ibuprofen/oxycodone (Combunox)
• iloprost inhaled (Ventavis)
• medroxyprogesterone acetate (depo-subQ Provera 104)
• micafungin (Mycamine)
• palifermin (Kepivance)
• pyrethrin topical (A-200 Pyrinate)

VIEW ALL UPDATES >

Customer Support Highlight - Contact Us!

We love to hear from our customers, and we encourage you to contact us for technical assistance, with your questions about how to use our products and keep them current, and to give us your feedback so that we can continue to improve our products.

You can contact us via email at: goldsupport@epocrates.com. If you subscribe to our premium products you can also take advantage of Epocrates gold support (includes free live phone support). Please refer to your purchase confirmation email for the Gold Support contact details. Our goal is a great customer experience! Please let us know how we can help you.

In addition to making it easy for you to contact us directly, we have developed two comprehensive sources of online information that provide answers to our customers' most commonly asked questions - the Epocrates support page, and Frequently Asked Questions.

The support page on our website contains information on product requirements, tips on AutoUpdate, answers to most commonly asked questions, and hot topics (e.g. new products or features). This is a great place to start your search for information!

We have also developed an extensive set of frequently asked questions (FAQs) that contain step-by-step instructions on installation, configuration, and troubleshooting for our applications. It’s easy to use! Just go to: www.epocrates.com/support, type your keywords into the "Search Knowledge Base" box, and then click "Search".

We pride ourselves on having a great support team - they look forward to answering your questions!

Celebrating ...

Congratulations to all students who graduate this month!

This month we also celebrate National Nurses Week (May 6-12) and National EMS Week (May 15-21). Keep an eye on our website to learn how we are celebrating these special weeks.