Get answers to frequently asked questions about the #1 medical reference app.
You might be wondering
Why can I no longer access epocrates+ as an international user?
epocrates has discontinued offering our mobile app and the ability to purchase an epocrates+ subscription to non-U.S.-based customers. You will still be able to access free epocrates content and features through epocrates online (online.epocrates.com). We apologize for this inconvenience. Please contact our Support Team if you have any questions or concerns.
How do I view my purchase history and receive previous billing receipts?
For purchases made through us directly at epocrates.com, your billing receipts are sent to the email associated with your epocrates account. A PDF version of your receipt is also available for download from the Payment and Subscription page online at epocrates.com via the link below.
Please note that if you have purchased your epocrates+ subscription through Apple or Google Play from within the mobile App, then your billing details are emailed by Apple or Google to the email address associated with your Apple or Google account. There should also be a purchase history available through these respective accounts where further details can be obtained.
If you have more questions or need additional help, please reach out to support through the Help and Feedback page located below, or by creating a support inquiry from within the epocrates mobile App.
How can I reset my password?
If you’ve forgotten your epocrates password, please use this link to reset it.
How can I update my billing info?
If you purchased epocrates+ through the App Store or Google Play, you must update your billing information through your Apple or Google Pay account.
If you purchased epocrates+ through the epocrates website and would like to update your billing information, you will need to log into your account online at epocrates.com and use the "Update Payment Information" link on the Payment and Subscription page to update your billing details. This update will automatically apply to future renewals.
What devices can support epocrates?
Here’s a list of the devices that are compatible with epocrates:
Supported Mobile Operating Systems
iOS (Apple Devices) Smartphones and Tablets: Versions 15.x and higher (We do not guarantee compatibility on iPod devices)
Android (Excluding Kindle) Smartphones and Tablets: Most Versions 8.x and higher
Supported Computer Operating Systems
Windows 8.1, 10, or higher with the latest updates
Mac OSX 10.15 or higher with the latest updates
Chrome (Recommended) latest version
Safari with the latest updates
Microsoft Edge with the latest updates
How can I purchase epocrates+?
You can buy epocrates+ by logging in here and proceeding to check out.
You can also purchase epocrates+ on your mobile device by tapping any locked tile and making the purchase through your Apple or Google Pay account.
Where can I offer product feedback?
Your feedback on epocrates functionality and features is greatly appreciated. While changes based on feedback are not guaranteed, all requests are submitted to the epocrates product development team for consideration.
If you have positive feedback or comments, please share them by writing a review in the Apple App Store or Google Play app store.
Does epocrates offer a student discount?
Yes! Med students with an ME number can find instructions on how to redeem their discount here.
Don’t have an ME number? Visit us here and select My Account or General Info and Student Resources to learn about current student offers.
Please ensure when reaching out that you provide the following:
- Name and email registered with epocrates
- Name of your school and expected graduation year
- The type of medical program you are attending, (NP, PA, Nursing, Pharmacology etc.)
- Your student email address - (Please note that you are NOT required to use a student email address with your epocrates account, but any details pertaining to a student discount will be sent to the student email provided for verification purposes.)
Your occupation can be updated to reflect you as a student from the profile page at epocrates.com using the link below. If you cannot find a specific listing that matches your area of study, please use "Student - Other".
Does epocrates offer bulk license discounts for institutions?
Unfortunately we do not offer bulk purchasing/licensing or discount options at this time, but this is something we may implement in the future!
How do I renew early?
Currently, epocrates+ subscriptions renew automatically on an annual or monthly cycle. We do not have options for early renewal at this time.
Automatic renewal for epocrates+ subscriptions purchased through us directly online at epocrates.com can be cancelled by using the "Cancel Subscription" option on the Payment and Subscription page using the link below. Please note that cancelling a subscription will ONLY cancel the future renewal and not your current subscription access.
Can I purchase multiple years at a time?
At this time we only offer annual and monthly subscription plans, but we may implement additional options in the future.
Can I purchase access for a friend or colleague?
We do not offer gift subscription options at this time, but this is something we may implement in the future. Currently, subscriptions can only be purchased for the account that you are signed in with.
Do you have more questions for the epocrates team?